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| GoToAssist... |
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Live Remote Assistance |
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Do you need a quick solution to a technical
problem? With our live remote-assistance tool, a
member of our support team can view your desktop and
share control of your mouse and keyboard to get you
on your way to a solution. |
| How to Get Support |
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A member of our support team will
talk with you first to determine the nature of the
problem. You will find the answers to security
questions and system configuration requirements on
our
FAQ page. You can
also view a
demonstration of a
screen-sharing session. |
| Step 1: |
Once you are on the phone
with a member of our support team, you will
be directed back to this page to initiate
the screen-sharing session. Complete the
fields below, select your support
representative from the drop-down menu and
click the Click Here button. |
| Step 2: |
You are prompted to download
a small virus-free plug-in. |
| Step 3: |
With your permission, your
support representative can view your screen
and share control of your mouse and
keyboard. |
| Step 4: |
You are in full control of
your computer at all times. You always have
overriding control of your mouse and
keyboard, and you can end the screen-sharing
session at any time. |
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Financials
